Hi, I'm Jeff
I help Customer Success teams and professionals build the playbooks, frameworks, and systems they need to drive expansion and reduce churn.
I've spent the past decade studying the customer retention and expansion data of 75+ recurring revenue businesses — from $3M to $2B in annual revenue.
All my research has shown that understanding precisely how your customers measure and achieve results is the single most critical skill any customer-facing professional can develop.
My purpose is to provide playbooks and materials that help you accomplish just that. These materials are designed to be immediately actionable — focused on the most critical priorities that drive repeatable growth.
I am obsessed with making you and your customers successful, and will keep looking for and providing you with the most efficient and effective ways of doing so.
When I'm not helping companies grow, I'm spending time with my wife and son, succeeding (or more likely failing) at new hobbies, and looking for the best BBQ in town.
